Privacy Policy
How we collect, use, and protect your information at ³CIS.AI
1. Introduction
³CIS.AI (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ³cis.ai (the “Site”) or use our services, including AI-powered platforms, data centre and infrastructure services, software development solutions, automation tools, and related offerings (collectively, the “Services”).
³CIS.AI operates as part of the broader 3CIS group, a specialized telecommunications, IT services, and digital infrastructure provider with operations in the United States of America,the United Kingdom, and globally. Our AI and data initiatives focus on delivering secure, high-performance computing and intelligent automation solutions, primarily for enterprise and carrier-grade customers.
2. Information We Collect
We collect information in the following categories:
Personal Data
- Identity information (name, job title, company/organization)
- Contact details (email address, phone number, business address)
- Account and billing information (when you subscribe to paid Services)
- Communication records (support tickets, emails, meeting notes)
Usage & Technical Data
- Device and browser information (IP address, operating system, browser type/version, device identifiers)
- Usage data (pages visited, features used, session duration, clickstream data)
- Log and diagnostic data from our servers and infrastructure
- Referral sources and marketing campaign data
AI & Service Interaction Data
- Data you submit to our AI tools and platforms (prompts, documents, datasets, configuration files, network parameters, code snippets, etc.)
- Outputs generated by our AI systems in response to your inputs
- Training, fine-tuning, or inference requests (where applicable)
- Metadata associated with AI jobs (timestamps, resource usage, model versions)
We process this data solely to deliver the requested Services. We do not use your private or proprietary inputs to train or improve our foundational models without your explicit, separate consent.
Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies for essential site functionality, analytics, performance monitoring, and (with your consent where required) marketing. See Section 10 for details.
3. How We Use Your Information
We use the information we collect for the following purposes:
Provide, operate, maintain, and improve our AI platforms, data centre services, software tools, and infrastructure solutions.
Create and manage accounts, process payments, fulfill contracts, and deliver customer support.
Detect, prevent, and respond to fraud, abuse, security incidents, and comply with legal obligations.
Analyze usage patterns (often in aggregated or anonymized form) to enhance performance, reliability, and features of our AI and infrastructure offerings.
Send service-related notices, security alerts, product updates, and (with consent) marketing communications.
Process inputs you provide to generate outputs, run inference jobs, fine-tune models (only with consent), and deliver data centre/AI infrastructure services.
4. Legal Basis for Processing (GDPR & Similar Laws)
Where the General Data Protection Regulation (GDPR) or equivalent laws apply, we process personal data on one or more of the following legal bases:
- Performance of a contract — when processing is necessary to provide the Services you requested.
- Legitimate interests — for improving our Services, security, fraud prevention, and internal analytics (balanced against your rights).
- Consent — for marketing communications, certain cookies, and optional AI data usage (e.g., using your data to improve models).
- Legal obligation — to comply with applicable laws, regulations, court orders, or governmental requests.
6. International Data Transfers
³CIS.AI is headquartered in the United States of America and the United Kingdom. Your data may be transferred to and processed in countries outside your country of residence, including the European Economic Area (EEA), the United States, and other jurisdictions where our service providers or infrastructure partners are located.
When we transfer personal data outside the EEA or other regions with data transfer restrictions, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions, or other legally recognized mechanisms. We conduct transfer impact assessments where required.
7. Data Security
We implement and maintain appropriate technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:
- Encryption in transit (TLS 1.3) and at rest
- Strong access controls and least-privilege principles
- Regular security audits, penetration testing, and vulnerability management
- Secure development practices and employee training
- Network segmentation and monitoring (aligned with our NOC capabilities)
- Incident response and business continuity plans
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements, or to resolve disputes.
Typical retention periods:
- Account and contract data: duration of the relationship plus applicable statutory limitation periods
- AI job inputs/outputs: typically retained for the duration of the active project/job plus a short buffer for support/debugging, unless longer retention is requested by the customer
- Marketing data: until you unsubscribe or object
- Server logs and analytics: up to 26 months (or as configured in our analytics tools)
You may request deletion of your personal data (subject to legal and contractual exceptions) by contacting us.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
To exercise any of these rights, please contact us using the details in Section 13. We will respond within the timeframes required by law and may need to verify your identity before processing certain requests.
Note: Many of our Services are provided to enterprise customers under contract. In those cases, the rights of end-users may be exercised through their organization's administrator in accordance with the applicable agreement.
11. Children's Privacy
Our Site and Services are not directed to individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the nature of our Services. When we make material changes, we will provide prominent notice on the Site and/or notify you by email (if you have an account with us).
Your continued use of the Site or Services after the updated policy becomes effective constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
This Privacy Policy is provided for informational purposes and does not constitute legal advice. We recommend consulting with qualified legal counsel to ensure compliance with all applicable laws in your jurisdiction, especially regarding AI data processing, data centre services, and cross-border transfers.